I was all prepared to be distinctly cross with our plumber, but I ended up giving him a bottle of blackcurrant wine instead. He hadn't arrived when we were told he would - by a matter of several hours - and ultimately he did not fix the problem (though he is coming back). However, he was charming and interested in the wine and (most importantly) saved us £100 be declaring to the administrating firm that he had fixed the problem within an hour (rather than failing to fix it within two). That, I think, is worth a bottle of one of my better wines.
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